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Terms of Use & Privacy Policy

Privacy Policy. 


What type of information do we collect?


We receive, collect and store any information you enter on our website or provide us in any other way. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information when provided (including name, email, and phone number).

How do we collect the information?

When visiting the site generates visitor statistical data.

When you conduct an enquiry on our website we collect the personal information you give us such as your name, phone number and email address.

Your personal information will be used purely for the use of fuflilling a new referral enquiry.'

Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide new referrals with ongoing customer assistance;

  3. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  4. To comply with any applicable laws and regulations.


How do we store, use, share and disclose your site visitors' personal information?

Our company is hosted on the platform. provides us with the online platform that allows us to provide our services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall.  


All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do we communicate with your site visitors?

We will only contact you if you have made an enquiry regarding to the services we provide. This may be done via email, telephone, or text messages.

How do we use cookies and other tracking tools?

Name                   Purpose                                                                          Duration                    Cookie Type

XSRF-TOKEN           Used for security reasons                                                    Session                     Essential

hs                         Used for security reasons                                                     Session                     Essential

svSession                Used in connection with user login                                       12 months                 Essential

SSR-caching            Used to indicate the system from which the site was rendered    1 minute                  Essential

TS*                       Used for security and anti-fraud reasons       Session                 Essential

bSession                Used for system effectiveness measurement  30 minutes             Essential

fedops.logger.X       Used for stability/effectiveness measurement 12 months            Essential

How can our site visitors withdraw their consent?

If you don’t want us to process your data anymore, please contact us at

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at

Third party apps

Agreeing to this policy only regards the use of this site. it is not responsible for cookies used on third party sites or apps linked to this site such as You tube, facebook, or Google.

Terms of Use. 

The information provided on our site is aimed to inform you of our services and assist you in understanding issues and provisions regarding mental health. Unless referenced the material is original and therfore remains the possession of Spectrum Counselling Psychology. Any use of material for personal or professional purposes requires permission from us by emailing

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