Ask the person "How would you like me to help?"
It is very easy to get distracted by your own need and self pressure to fix a persons problem. This can block any capacity you have to actually help them by just listening to them or by asking them what they need from you. It is not for you to know how to fix it, it is for them to know and to tell you what they need. You, in turn, will find this much easier to listen if you don't put the pressure on yourself to need a solution.
#ListenFirst @Spectrumpsychol @Spectrumcounsellingpsychology